Technical Support Engineer

From 3 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities


  • More than 3 year experience in Tech Support process.
  • Experience in troubleshooting - Software installation, PC security, User account /email management, Operating System issues, Networking and Connectivity issues
  • Experience in Case / ticket management with compliance with SLA and accuracy
  • Soft skills like communication, flexibility, patience, and problem solving
  • Understanding on the Order to Activate (02A) process for telecom service providers
  • Good communication skill in managing the customer's escalation and analytical skill on root cause analysis of the issue
  • Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
  • Well versed with Contact Center KPIs
  • Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time).

Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaCustomer Success, Service & Operations

Role CategoryVoice / Blended

Employment Type:Full Time, Permanent


UG:Any Graduate

PG:Any Postgraduate

Company Profile

Prodapt Solutions Private Limited

Prodapt is a digital transformation partner to telecom operators, digital service providers (DSPs), and new-age technology companies that are in the business of connectedness. In a world of horizontally organized rivals, we singularly focus on connectedness as our domain. Deliberately over-specializing to provide unique value that is compelling and demonstrable. We enable, integrate, operate, and build solutions using digital technologies and next-generation inventions.
Company Info
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Contact Company:Prodapt Solutions Private Limited

Reference Id:Ind-8726