ServiceNow Senior Project Manager

From 13 to 17 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Having experience in ServiceNow modules - IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), IT Asset Management (ITAM),Security Operations (SecOps), Governance, Risk, and Compliance (GRC), HR Service Delivery (HRSD), Customer Service Management (CSM), Telecommunications Service Management (TSM), CMDB and DevOps
  • Independently manage projects adhering to Project Management lifecycle
  • Facilitate project meetings to include project stakeholders and validate project scope and schedule
  • Leading multiple projects of various sizes and levels of complexity
  • Collaborating with clients to define and document IT project scope, priority, budgets, and schedules and overseeing the implementation of projects.
  • Providing timely communication on project status, issues, risks, and achievements; representing projects during internal and customer-facing reviews.
  • Creating and maintaining comprehensive project documentation using Microsoft Project, MS Teams, ServiceNow, and other standard technical management tools.
  • Leading a matrixed team from 3 20 people
  • Communicating with all levels of management, technical team members, and user community
  • Keeping up-to-date on industry trends and innovations and identifying opportunities to improve existing processes
  • Monitor, interpret, and communicate project budget
  • Ensure time, expenses and invoices are accurately tracked and approved against the project
  • Ensure scope defined in Statement of Work is delivered
  • Document, track and communicate project issues and assist in issue resolution
  • Manage equipment, software, licensing, third-party services procurement, and delivery schedules
  • Facilitate project closure process
  • Collaborate and assist Project Managers, and Program Managers on larger scoped projects
  • Facilitation of successful project
  • Establishes trust by building relationships with the project team
  • Identifies difficult situations and escalates to proper team members
  • Regularly provide all project facets to the appropriate project team members
  • Facilitates Project Management lifecycle to provide project consistency
  • Adapts communication style and medium to meet needs and preferences of the audience
  • Works with the internal project team to prepare and deliver difficult information
  • Effectively builds consensus within the project team
  • Demonstrates active listening skills
  • Excellent verbal and written communication skills
  • Minimum of five years Project Management experience, including managing scope, risk, and schedule in an IT environment
  • Experience with project management tools, such as MS Project, Jira, or Basecamp
  • Excellent leadership and negotiation skills to manage project
  • Ability to manage large or multiple projects with changing priorities
  • Ability to develop and deliver presentations to various audiences
  • Expertise with MS Office tools




Role:IT Project Manager

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaProject & Program Management

Role CategoryTechnology / IT

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Prodapt Solutions

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
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Recruiter Name:HR

Contact Company:Prodapt Solutions

Website:http://careers.prodapt.com