Senior Executive – Voice Product Provisioner

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Opening for Voice Product Provisioner @ Chennai


Roles and Responsibilities

  • Provision all voice services for install, including hosted voice, SIP, and fax
  • Provision/deprovision all services for MACDs, including migrating customers from one platform to another
  • Work directly with the Implementation Coordinator to validate build requirements and timelines
  • Assist with diagnostics and support for voice products
  • May require coordination with customer

Desired Candidate Profile

  • Working knowledge of VoIP (Hosted and Trunking)
  • Demonstrated ability to understand complex network designs
  • Adept at working under pressure in a high stress environment
  • Strong analytical skill and attention to detail
  • Excellent organizational and interpersonal skills
  • Strong written and verbal communication skills
  • Quick learner with self-initiative and pride in end results
  • Superb work ethic and commitment to customer satisfaction
  • Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends
  • 3+ years of relevant experience

Note: Interview will be conducted Virtually through T-con/V-con.



Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryVoice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Prodapt Solutions

Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapts customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness.

Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations. Prodapt services global leaders including AT&T, Verizon, CenturyLink, Adtran, Vodafone, Liberty Global, Windstream, Virgin Media, Rogers, Deutsche Telekom among many others. Prodapt’s customers today help more than a billion people and five billion devices stay connected.

Employing over 3500+ people, Prodapt has offices in the North America, Europe, Latam, India, and Africa. We are part of the 120-year-old business conglomerate, The Jhaver Group, which employs over 22,000 people across 64+ locations globally.


Websitehttps://www.prodapt.com/en/

Company Info
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Contact Company:Prodapt Solutions

Address:No.283/4,4th and 5th Floor,Prince Infocity II,Raji, Chennai, Tamilnadu, India