Opening for Voice Product Provisioner @ Chennai
Roles and Responsibilities
- Provision all voice services for install, including hosted voice, SIP, and fax
- Provision/deprovision all services for MACDs, including migrating customers from one platform to another
- Work directly with the Implementation Coordinator to validate build requirements and timelines
- Assist with diagnostics and support for voice products
- May require coordination with customer
Desired Candidate Profile
- Working knowledge of VoIP (Hosted and Trunking)
- Demonstrated ability to understand complex network designs
- Adept at working under pressure in a high stress environment
- Strong analytical skill and attention to detail
- Excellent organizational and interpersonal skills
- Strong written and verbal communication skills
- Quick learner with self-initiative and pride in end results
- Superb work ethic and commitment to customer satisfaction
- Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends
- 3+ years of relevant experience
Note: Interview will be conducted Virtually through T-con/V-con.
Role:Technical Support - Voice / Blended
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre
Role CategoryVoice / Blended
Employment Type:Full Time, Permanent
Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapts customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness.
Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations. Prodapt services global leaders including AT&T, Verizon, CenturyLink, Adtran, Vodafone, Liberty Global, Windstream, Virgin Media, Rogers, Deutsche Telekom among many others. Prodapt’s customers today help more than a billion people and five billion devices stay connected.
Employing over 3500+ people, Prodapt has offices in the North America, Europe, Latam, India, and Africa. We are part of the 120-year-old business conglomerate, The Jhaver Group, which employs over 22,000 people across 64+ locations globally.
Contact Company:Prodapt Solutions
Address:No.283/4,4th and 5th Floor,Prince Infocity II,Raji, Chennai, Tamilnadu, India