Senior Executive – Voice Product Provisioner

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Provision all voice services for install, including hosted voice, SIP, and fax
  • Provision/deprovision all services for MACDs, including migrating customers from one platform to another
  • Work directly with the Implementation Coordinator to validate build requirements and timelines
  • Assist with diagnostics and support for voice products
  • May require coordination with customer

Desired Candidate Profile

  • Working knowledge of VoIP (Hosted and Trunking)
  • Demonstrated ability to understand complex network designs
  • Adept at working under pressure in a high stress environment
  • Strong analytical skill and attention to detail
  • Excellent organizational and interpersonal skills
  • Strong written and verbal communication skills
  • Quick learner with self-initiative and pride in end results
  • Superb work ethic and commitment to customer satisfaction
  • Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends
  • 3+ years of relevant experience




Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryVoice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Prodapt Solutions

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
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Contact Company:Prodapt Solutions

Website:http://careers.prodapt.com