Project Coordinator / Team Lead operations – Telecom

From 5 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Manage a team of Associate members
  • Responsible for Client Relationship Management
  • Oversee activities and services to ensure seamless day to day operations and service availability to customers
  • Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
  • To design KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting
  • To manage employee/LOB/site/center performance in PMS Online System using Performance Management system
  • To work in collaboration with senior stakeholders in designing, crafting, implementing and managing Reward n Recognition events
  • Maintaining Incident reports.
  • Strategic planning and deployment - Transition & Staff Augmentation
  • Attending review with the client through Daily/Weekly/Monthly calls and Presentations.
  • Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY.
  • To be a Catalyst in aiding knowledge building and best practices sharing across groups of employees
  • Acting as central point of contact for customers
  • To Lead, develop and motivate team member(s) by taking full responsibility for individual and team performance and their career aspiration goals
  • Involved in HR mapping functions lapping to operational setbacks as attrition/pay policies/ appraisal procedure

Desired Candidate Profile

  • Leadership skills
  • People Management
  • Client Relationship
  • Team handling.
  • Excellent with PowerPoint and excel
  • Prior experience in BPO/ITES - Telecom preferable
  • International project handling experience is Mandate

Note: Interview will be conducted virtually through T-con/ V-con




Role:Team Leader

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryOperations

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Prodapt Solutions

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapt’s business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
Company Info
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Recruiter Name:HR

Contact Company:Prodapt Solutions

Website:http://careers.prodapt.com