Process Associate

From 2 to 5 year(s) of experience
₹ 1,50,000 - 5,00,000 P.A.

Job Description

Looking for immediate joiners and 15 days Max

  • Good telephone communication skills. Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer order issues, work as a team player and defuse difficult situations. PC and keyboarding skills. The ability to take initiative and accountability in obtaining general knowledge of service delivery systems. Must be able to multi-task, access and update customer records while simultaneously interacting with the Technician on the phone. Must be able to work flexible hours on a rotating schedule including evenings, holidays, weekends, and overtime
  • Job Description:To handle inbound calls from Windstream technicians in a call center environment, researching and assigning facilities to customer service orders/trouble tickets, processing order cancellations, order modifications, system trouble shooting, and ensuring proper record keeping of customers service records. Other duties as assigned.

Role:Design & Development Engineer

Salary: 1,50,000 - 5,00,000 P.A.

Industry:IT Services & Consulting

Functional AreaResearch & Development

Role CategoryEngineering & Manufacturing

Employment Type:Full Time, Permanent

Education

UG:B.Ed in Any Specialization

Company Profile

Prodapt Solutions Private Limited

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapts business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Company Info
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Contact Company:Prodapt Solutions Private Limited

Address:No.283/4,4th and 5th Floor,Prince Infocity II,Raji, Chennai, Tamilnadu, India