Looking For Operation Support Engineer

From 2 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Clicking apply will take you to the company’s website

Job Description

Service Order Management, application support, Monitoring


Requirement:


24/7 operation support

Application monitoring

Incident Management

Order processing

Tickets handling


Job Description :


Strong experience in Telco OSS domain with Order management, Inventory, Provisioning and Service fulfilment, activation domains.

  • Hands-on experience with all phases of projects, especially Incident Management / Triaging of voice and data networks.
  • Managing Level 1, 2 ,3 Ticket/Order Triage Specialist, Incident, Problem, Service Request, Escalation
  • Experience working in a 24x7 production support model with excellent troubleshooting skills.
  • Experience in Application Monitoring tools, Incident management, managing crisis calls.
  • Strong customer focus and ability to manage client expectations.
  • Collaborate with multiple teams in order to uncover, analyze, and resolve client issues
  • Solid communication skills (oral, written, and presentation) and strong interpersonal skills, along with the ability to work as a team member with minimum supervision.
  • Unix skills and Shell Scripting skills will be an added advantage.
  • Any automation skills will be an added advantage.

Role:Software Development - Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaEngineering - Software & QA

Role CategorySoftware Development

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Prodapt Solutions

About Prodapt:

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt enables the digital transformation of its clients by designing and developing digital portals, mobile applications & end-user-based products for linear TV and OTT applications. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams. Prodapt has specific frameworks and solution accelerators that accelerate time-to-benefit for the clients.

Headquartered in Chennai, Prodapt has delivery centers in North America, Canada, UK, Europe, India, and Africa and is an ISO 9001:2008, ISO 27001:2013, SSAE16, and CMMI Level 3 organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group which employs over 16,500 people across 64+ global locations.

In Europe, Prodapt has its branches in UK, The Netherlands, Germany and presence also in Austria, Hungary, Romania, Croatia.

For more details, visit www.prodapt.com

Prodapt | Chase Extraordinary | Accelerating Connectedness


Company Info
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Contact Company:Prodapt Solutions

Address:No.283/4,4th and 5th Floor,Prince Infocity II,Raji, Chennai, Tamilnadu, India