Mediation Operation /collection Operation

3 - 8 Years
Bengaluru, Chennai

Job Description

Mediation operation

Oversees preventive maintenance tasks to achieve high system availability.

Input data into specialized systems (Data warehouse) and maintain records to ensure that records meet both internal and external reporting requirements.

Builds processes for assuring correct and reliable online charging, mediation and provisioning.

Support projects by providing information and delivering specific actions when requested.

Coordinates and participates in meetings with other departments to provide technical assistance for implementation or integration of new services or platforms within the network.

Execute daily tasks in accordance to defined KPIs.

Develop and apply revenue assurance procedures and checks.

Supports and follows up on vendors, in cases of problems or change requirements.

Supporting, monitoring and executing backup and recovery activities as per the process and policies.

Ensure precise and error-free charging of customers and partners.

Complete all tasks and duties in accordance with the appropriate set of procedures and guidelines and identify opportunities for process improvement where possible.

Provide 24/7 on call support.

Must have Telecom Operations Experience

Ready to work in 24x7 environment

Collection Operation

Hands-on experience on configure the collection process

Setting up the invoice reminders

Create the collection scenarios

Setting up the Dunning letters

Defining the collecting features

Defining the ageing buckets

Understanding the manual actions

Hands-on experience on scripting languages

Must have Telecom Operations Experience

Ready to work in 24x7 environment

Salary: INR 4,00,000 - 9,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization

PG:MBA/PGDM - Any Specialization

Company Profile

Prodapt Solutions Private Limited

Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support. Prodapt enables the digital transformation of its clients by designing and developing digital portals, mobile applications & end-user-based products for linear TV and OTT applications. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams. Prodapt has specific frameworks and solution accelerators that accelerate time-to-benefit for the clients.
Headquartered in Chennai, Prodapt has delivery centers in North America, Canada, UK, Europe, India, and Africa and is an ISO 9001:2008, ISO 27001:2013, SSAE16, and CMMI Level 3 organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group which employs over 16,500 people across 64+ global locations.
In Europe, Prodapt has its branches in UK, The Netherlands, Germany and presence also in Austria, Hungary, Romania, Croatia.
View Contact Details+

Recruiter Name:Blessy J

Contact Company:Prodapt Solutions Private Limited